Carrier Sales — Ops
Inbound carrier-sales desk · live from Twin
Updated Jul 13, 4:01 AM
Booking conversion
82%
9 of 11 bookable booked
Bookable = a caller who reached a real negotiation (booked or failed to agree) — excludes unverified, not-onboarded, no-load, and abandoned calls.
Margin captured / load
$716
avg · $5,731 total
Our margin from booking below the most we'd pay (max buy − agreed rate), per booked load.
Overall booking rate
43%
9 of 21 calls
Booked ÷ every call (booking conversion counts only bookable ones).
Funnel
Outcomes
Where callers drop off → where to intervene. (Conversion counts only bookable opportunities — see the KPI above.)
Trust & Safety
OTP pass rate93%
…of eligible callers15
Unknown-carrier transfers4
SE-attempts refused1
Fraud posture + onboarding staffing signal.
Carriers to watch
| MC | Carrier | Redials | Loads | Near-cap | Win | Margin | |
|---|---|---|---|---|---|---|---|
| 133655 | SCHNEIDER NATIONAL CARRIERS INC | 3 | 7 | 3 | 50% | $755 | watch |
| 226409 | MARCOS CALIDAD SA DE CV | 0 | 4 | 0 | 50% | $979 | |
| 109533 | TFORCE FREIGHT INC | 0 | 2 | 0 | 50% | $225 |
Redials — times they called back about a load they'd already negotiated
Loads — distinct loads they negotiated
Near-cap — loads where their offer came within ~3% of our max buy
Win — of the loads they negotiated, the share they booked
Margin — avg captured under the ceiling on their booked loads
Watch — re-dialed a load, or repeatedly pushed near the cap
System health
TMS degradation0%
Avg handle time2m 32s
Transfer rate62%
TMS degradation — share of calls where the retry layer couldn't recover a load-board fault. Usually 0 (retries absorb the flaky TMS); it climbs only during a sustained outage.
Handle time — verify → finalize, averaged.
Recent calls
| When | MC | Carrier | Outcome | Load | Agreed | Margin | Flags | |
|---|---|---|---|---|---|---|---|---|
| Jul 13, 1:55 AM | 226409 | MARCOS CALIDAD SA DE CV | booked | LD00433 | $6,400 | $979 | run c10ada80 | |
| Jul 13, 1:49 AM | — | — | not onboarded | — | — | — | SE | run 09428abe |
| Jul 13, 1:47 AM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | booked | LD00441 | $2,075 | $127 | run 52c41192 | |
| Jul 13, 1:44 AM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | failed neg. | LD00441 | — | — | run 5cbfd78b | |
| Jul 12, 11:45 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | booked | LD00434 | $3,780 | $322 | run 12c586b0 | |
| Jul 12, 11:34 PM | 226409 | MARCOS CALIDAD SA DE CV | booked | LD00367 | $5,800 | — | run 04be2486 | |
| Jul 12, 11:27 PM | 109533 | TFORCE FREIGHT INC | booked | LD00389 | $2,100 | $225 | run a3e3bf95 | |
| Jul 12, 11:17 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | booked | LD00381 | $7,375 | $1,086 | run 07e46ef7 | |
| Jul 12, 11:13 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | booked | LD00400 | $1,585 | $111 | run 7b65e0af | |
| Jul 12, 11:01 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | no load | — | — | — | run b7d7a48d | |
| Jul 12, 10:49 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | no load | — | — | — | run e0709490 | |
| Jul 12, 10:10 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | no load | LD00407 | $375 | — | run 96cbd1ca | |
| Jul 12, 9:33 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | booked | LD00407 | $380 | $7 | run 085eaee9 | |
| Jul 12, 9:00 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | failed neg. | LD00388 | — | — | run 685f3167 | |
| Jul 12, 8:51 PM | 133644 | — | not onboarded | — | — | — | run 3b34c7c8 | |
| Jul 12, 8:50 PM | 133644 | — | not onboarded | — | — | — | run d6e044e2 | |
| Jul 12, 7:15 PM | 133654 | — | not onboarded | — | — | — | run 399bf8d2 | |
| Jul 12, 6:59 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | booked | LD00378 | $1 | $2,874 | run 80bb06bf | |
| Jul 12, 6:42 PM | 133655 | SCHNEIDER NATIONAL CARRIERS INC | abandoned | — | — | — | run c8a7d1b6 | |
| Jul 11, 10:10 PM | — | — | abandoned | — | — | — | run 2b308c5a | |
| Jul 11, 9:35 PM | — | — | abandoned | — | — | — | run 8e8a80b0 |